Returns Policy


100% Satisfaction Guarantee
We care about quality, so we guarantee you’ll be 100% satisfied with your photo gift. If you’re not 100% happy, let us know and we’ll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won’t rest until you’re happy – whether that takes a reprint of your order or a refund.

As the Company’s personalised merchandises made to order have no intrinsic value on the open market, the Company is therefore unable to accept returns unless the merchandise is at fault. For personalised merchandise which is at fault, or differs from that ordered, the customer must contact Online Customer Support with evidence of the fault. If requested, the customer may return the product.

As per our terms and conditions, Printerpix cannot be held responsible for any potential misprinting of a photo(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.


When returning items we recommend that you obtain a delivery receipt from the Post Office as proof of postage, as we are unable to accept responsibility for shipments lost in transit.

About Us

At Printerpix, our mission is bringing people together.

A photo captures all the powerful and wonderful emotion of those special moments together, such as weddings, holidays, births… We want you to experience the magic of reliving the delights of those moments with our photo gifts, which serve as a constant reminder of the wonderful times you shared. We are passionate about nurturing relationships and bringing you closer to the people you love. That’s why we’re constantly working and improving to give you the best-ever quality products that you deserve.

We’ve already brought together the families and friends of millions of happy customers worldwide. Join their happiness and choose from photobooks, photo blankets, canvas prints and more. Treat yourself to a special memory keepsake or give a photo gift that will last a lifetime to your loved ones. We guarantee our photo gifts will spread joy to you and your family.

Delivery

Your photo gifts are handled with love and care from production to delivery.

We estimate your photo gift will take 3-5 working days to manufacture. Please allow up to 7-10 for blankets.

Delivery options are available on checkout and are as follows:

Standard delivery
7 - 10 working days

Expedited delivery
2 - 3 working days

Rush delivery
1 working day

See What Our Customers Are Sharing #myprinterpix

100% Satisfaction Guarantee

We guarantee you will love your photo creation. If not, we will do what we can to make it right. Be it reprint, replace or refund. Your memories matter to us and bringing families closer to one another is our mission. We won’t rest until you’re happy!

Experience and Know-How

More than 1,000,000 happy customers served in 18 countries worldwide

We’ve manufactured more than 1 million orders each year, for the last 5 years.

The product

Fully customisable. Choose a template, upload your favourite photos and get creative. Create a unique photo gift that reminds you of your favourite memories.

Our commitment

We’re committed to your satisfaction. If something’s not right, let us know and we’ll do whatever we can to fix it. This makes us one of the most popular places to order customisable products.

100% Quality

Printed to the highest standards onto premium quality materials, your photos are guaranteed to shine.

Your Creativity

Unleash your creativity and upload your best photos to make your project unique. Using one of our professional templates, you can create your masterpiece in seconds.

Customer Reviews

Large Orders

If you're planning to place an order for more than 10 items of a given product we have amazing special discounts for you. Please visit our Bulk Ordering Page to make an enquiry.

How it works

Personalisation made easy, quick and fun!

Upload

Upload your pictures from any device including social media

Create

Personalize and create to your taste from background, layout and text

Check out

Secure and easy checkout

Love

Love your product with 100% guarantee!

Delivery Dates Delivery Dates