Welcome to Printerpix.co.uk (herein after "Printerpix" "Company" or "Site"). By using this
Site, you agree to be bound by and comply with these terms and conditions ("Terms and Conditions").
You also agree to comply with any guidelines or rules posted on the Site regarding any product or
service offered on the Site. All such guidelines and rules posted are hereby incorporated by
reference into these Terms and Conditions. Please read them carefully.
When you visit Printerpix, purchase products or services through the Site, or email the Company, you are
communicating with us electronically. You consent to receiving communications from us electronically. We will communicate with you via
email, text message or by posting notices on and updates to the Site. By using the Site, you hereby agree
that all agreements, notices, disclosures and other communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing. We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other
communications sent to the Site shall be and remain the exclusive property of the Company, and we may use
all such communications in any manner, including reproducing, disclosing and publishing such communications,
all without compensation to you.
Before submitting your order, please ensure you are in agreement with the following terms of sale:
1) Any and all text on your
project has been checked for spelling and grammatical errors.
2) Any and all photos on your project have been cropped, sized and placed exactly as you wish
for them to appear.
If you have seen a “poor quality” error icon on any of your photos, this is a warning that
the photo may not print correctly.
4) Please ensure any optional extras are added / removed as required.
5) Please ensure you have selected the correct size of the
product you wish to buy.
6) Please ensure your shipping address is complete and correct. Any orders shipped to incorrect
addresses provided will incur re-printing & re-shipping Charges.
In accordance with your agreement, Printerpix cannot be held responsible for
the misprinting of any photos that have been flagged in our design suite as poor quality, nor are we
liable for the replacement of an incorrectly ordered product type/size.
CONFIRMING, CANCELLING, AND CHANGING YOUR ORDERS
Please ensure that any discount vouchers purchased have been applied and the
discount taken off on the Sub-Total, as any un-redeemed vouchers cannot be
applied retrospectively. If your discount code gives an error, please contact the Customer Care
Department on 02088390854. Once you have submitted your order, the project(s) is sent in immediately
for print processing. Please ensure that your order is correct prior to placing the order, If you wish
to cancel your order, you must do so prior to printing, which may be less than 1 business day of placing
your order, by telephone only on
02088390854. Our Customer Care Department is open between Monday – Friday, 9am – 6pm. We reserve the right to charge an order cancellation fee of up to
£25.00, or the total order value (less any promotional vouchers), whichever is less, to cover the
potential wastage and re-processing & handling (in case of amended orders). For orders that have
already been shipped, you can confirm the date and method of shipment, and obtain an estimated date of
arrival by calling our Customer Care Centre on 02088390854 or via email on [email protected]. If your order has not yet
entered the delivery process, you can change the details by calling the Customer Care Centre. The
Company will not provide reimbursement for shipping & handling charges once the order has entered
the delivery process.
CANCELLING THE PURCHASE OF PRINTERPIX VOUCHERS:
You have a statutory right to cancel your voucher(s), purchased from
Printerpix, within 14 business days of this purchase (Cancellation Period). However, if you redeem your
voucher(s) within the Cancellation Period, you expressly agree for the products / services to be provided to you, and you acknowledge that you lose
your right to cancel the purchase of the Voucher. If you redeem the voucher and receive products that
are faulty, please follow the RETURN, REFUNDS AND EXCHANGE CONDITIONS below.
ORDER AND PAYMENT TERMS
Terms of payment are within the Company's sole discretion, and unless otherwise agreed in writing, payment
must be received by the Company prior to acceptance of an order. The Company may accept payment via Visa,
MasterCard, Solo, American Express and PayPal (other forms of payment may be added or removed at Company's
sole discretion). Orders are not binding until the order is accepted by the Company. The Company expressly
conditions its acceptance of your order on your agreement to these Terms and Conditions, Site Terms and the
terms of the membership, as applicable.
We reserve the right to recover any monies outstanding, should we find any initial payments that did not go
through at the time of transaction due to any technical error.
Unless otherwise noted, the Company will make best efforts to dispatch
merchandise within a maximum of 6 to 8 working days of the receipt of a properly completed order, but
this is only an estimate. Because of this we have a 15 business day waiting period after dispatch before
any product will be resent. The Company shall not be liable for any loss, damage, cost or expense
related to any delay in dispatch or delivery.
With BREXIT changes, the company ("Printerpix") remains committed to provide
timely and hassle-free delivery to our customers ("Consignee").
From 1st January 2021, Goods dispatched from the United Kingdom will follow the rules of the DDP
(Delivery Duty Paid) services, and the customer ("consignee") will be assigned as the importer on the
record. As a result, the company ("Printerpix") will appoint the courier partner and customs clearance
agent to act and pay all dues on behalf of the customer ("consignee").
Customer ("consignee") hereby agrees with the company's ("Printerpix") terms & conditions for being
an importer on the records and agree with assigning the custom clearance agent by the company
("Printerpix") to act on their behalf.
RETURN, REFUNDS AND EXCHANGE CONDITIONS
We care about quality, so we guarantee you’ll be 100% satisfied
with your photo gift. If you’re not 100% happy, let us know and
we’ll do whatever it takes to make it right. Our 100% Satisfaction
Guarantee means we won’t rest until you’re happy –
whether that takes a reprint of your order or a refund.
As the Company’s personalised merchandises made to order have no
intrinsic value on the open market, the Company is therefore unable to
accept returns unless the merchandise is at fault. For personalised
merchandise which is at fault, or differs from that ordered, the
customer must contact Online Customer Support with evidence of the
fault. If requested, the customer may return the product.
As per our terms and conditions, Printerpix cannot be held responsible
for any potential misprinting of a photo(s) with poor quality errors or
for delivery of a different size of the product than you were entitled
When returning items we recommend that you obtain a delivery receipt
from the Post Office as proof of postage, as we are unable to accept
responsibility for shipments lost in transit.
The customer shall return the merchandise to the
Company in the original packaging and enveloped in the original bags or boxes (whichever is most
appropriate) along with the original invoice or a copy of the original invoice. If no invoice is to be had,
please include a letter specifying the problem, and including date of purchase, and the invoice number. Also
please include the first and last name, and your phone number. This will help us expedite the solution to
the problem, and allow the Company to contact the customer if there are any problems, or concerns regarding
the return. Please allow standard delivery timing of 3-5 business days for the return to arrive in the
Returns Department and up to 8-10 business days to process the return from the time it reaches the Returns
Department and arrangements made for a reprint to be dispatched.
Any order returned back to Printerpix as being not
called for will be stored for up to 1 month and customer will be contacted via phone and email. If the customer does not
contact us back within 1 month, Printerpix will dispose of the order and the order will be treated as cancelled. Kindly note, if an order has been returned as not called for,
customer(s) will be charged a delivery fee of equal amount as the original
delivery charge paid by the customer while placing the order.
Please note orders
cannot be replaced, refunded or reprinted after 30 days of
delivery of your order.
Personalised Photo Products are subject to £25 cancellation fee. Please also note that we will compare
your order with original images uploaded to check the quality difference. If the image is of poor quality,
we will not be able to reprint/ replace your order. Please note we retain the right to ask for an image or
product to be returned back in order to confirm the error/ damage/ issue on product.
The customer may not assign its rights or obligations hereunder without the
express prior written consent of the Company.
GOVERNING LAW, JURISDICTION AND COSTS
This agreement is governed by the laws of the United Kingdom, without regard
to its conflict or choice of law provisions. Customer acknowledges and agrees that the United Kingdom is
an appropriate place for venue of any litigation and that United Kingdom courts have jurisdiction over
this agreement and customer. In the event the customer and Printerpix are unable to resolve any customer
dispute, and any collection action, suit or other judicial proceeding is commenced, the prevailing party
in any such collection action, suit or judicial proceeding shall be entitled to recover its costs and
reasonable attorneys’ fees incurred.
Unless otherwise stated on the face hereof, stated prices include value added duties.
Product images are for illustrative purposes only and may differ from the
User Content and Content Rules
Images and other material (including
textual annotations to and comments on
Images) uploaded, posted, contributed,
distributed, communicated, transmitted
or linked-to by a User on, through or in
connection with Printerpix are treated
as "User Content" for the purposes of
these Terms (Fair Use Act circumvents
2006 Digital Millennium Copyright Act
Users must have the right to deal, and
the right to authorize us to deal, with
their User Content in the ways that they
and we use it in connection with the
Services or for other purposes referred
to in these Terms. You must not upload
User Content, or otherwise deal with
User Content through Printerpix, if you
do not have the right to do so. Each
User shall ensure that his/her User
Content, and his/her and our use of it,
- Infringe anyone’s
copyright (DMCA take
down notice applicable); in
you must ensure that you either
copyright in an Image that you
Printerpix or that you are fully
licensed by the copyright owner
upload the Image and to make any
subsequent use of it (such as by
including the Image in a
Product) or in
email and postal communications
- Infringe anyone’s privacy
protection rights; in
must ensure you have the right
any person who appears in an
you upload to Printerpix and to
authorize the subsequent use of
as by including a depiction of
person in a Product or in email
postal communications we send to
- Infringe any other rights, such
trade mark, of any person or
entity or a
duty owed to any person or
as a duty of
- Contravene any applicable law
(including, without limitation,
criminal law) or
- Include anything that is false,
abusive, threatening or
that might cause needless
inconvenience or distress to any
- Misrepresent the User's identity
way or impersonate any
- Include any material containing
another person, such as their
address, phone number, or email
except with the written approval
- Contain material which is
indecent or offensive, which
discrimination based on race,
sexual orientation or age, or
incite hatred or violence
person or group;
- Harass, upset, embarrass, alarm
- Give the impression that it
from us, if this is not the
- Advocate, promote or assist any
act such as (by way of example
copyright infringement or
Limited Warranty Product and Site
The returns policy provided does not include malfunctions or
resulting from misuse, abuse, neglect, alteration, improper storage, extreme
nature or improper installation or repairs. Such limited warranty only extends to
replacements of Printerpix Products. The customer expressly understands and agrees that
services provided are on an "as is" and "as available" basis. All product
other information published on the Company’s website have either been made
suppliers, manufacturers, publications, publicists, or been gathered from public-domain
intention of the Company is that all the information on the website should be as
accurate and up
as possible. However, the Company cannot guarantee the reliability or the accuracy of
contained within its pages. All the actions taken by the user of the website are the
the individual. In the event a product is listed at an incorrect price due to a
error in pricing information from the Company’s suppliers, taxes or duty changes,
the right to refuse or cancel any orders listed at the incorrect price whether or not
confirmed. If your credit card has already been charged and we subsequently cancel your
immediately issue a credit to your credit card account in the value of the incorrect
delivery charges). The customer accepts full responsibility for keeping their account
confidential, restricting access to their computer and keeping the e-mail address
account current. You are personally liable for any orders that the customer places or
incurred. Periodically, links may be established from the Company’s website to one
external websites, these links are provided for the customer’s convenience only.
links should be deemed to imply that the Company endorses the Third Party Sites or any
TERMS AND CONDITIONS
This sale is subject to the terms and conditions stated here in, which are in lieu of and replace any and all
terms and conditions set
forth in any documents issued by the customer, including, without limitation, purchase
specifications. In case of conflict between the terms and conditions stated here and
those on the face
hereof, those on the face hereof shall control. ANY ADDITIONAL, DIFFERENT OR CONFLICTING
CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANYTIME ARE HEREBY OBJECTED TO BY
(PRINTERPIX), AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HERE UNDER AND SHALL NOT BE BINDING IN ANY WAY ON THE
PROMOTION CODES AND OFFER
There is a limit of one
Discount vouchers cannot be used in
with other promotions until and unless specified.